{"id":402717,"url":"\/frequently-asked-questions\/","layout":"standard","version":"2025-09-18T11:18:53.000000Z","blocks":[{"id":3634112,"type":"banner","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"type":{"id":82291507,"value":"slim"},"title":{"id":82291508,"value":"Frequently Asked Questions"},"copy":{"id":82291509,"value":"Find answers to your questions about the Guide Dogs Teemill Store"},"titleColor":{"id":82291510,"value":"#{banner.title.color}"},"titleBackground":{"id":82291511,"value":"#{banner.title.background.color}"},"copyColor":{"id":82291512,"value":"#{banner.copy.color}"},"copyBackground":{"id":82291513,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":82291514,"value":"95%"},"textShadow":{"id":82291515,"value":"#{banner.text.shadow}"},"borderRadius":{"id":82291516,"value":"0px"},"buttonBorderRadius":{"id":82291517,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":82291518,"value":"#{button.primary.color}"},"buttonStyle":{"id":82291519,"value":"secondary"},"buttonSize":{"id":82291520,"value":"standard"},"overlayOpacity":{"id":82291521,"value":"0.15"},"overlayColourStart":{"id":82291522,"value":"#000000"},"overlayColourEnd":{"id":82291523,"value":"#000000"},"overlayDirection":{"id":82291524,"value":"90"},"image":{"id":82291525,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/ap5vxh4tnu9wcrpgfgtipxgmspcbm77eydtyxlxhdyj5absb.png.png?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":82291526,"value":null},"videoThumbnail":{"id":82291527,"value":null},"media":{"id":82291528,"value":"image"},"align":{"id":82291529,"value":"left"},"verticalAlignment":{"id":82291530,"value":"center"},"font":{"id":82291531,"value":"#{heading1.font}"},"actions":{"id":82291532,"value":"[{\"text\":null,\"href\":null},{\"text\":null,\"href\":null}]"},"template":{"id":82291533,"value":"banner"},"padding":{"id":82291534,"value":"6"},"fullWidth":{"id":82291535,"value":"1"},"fullBackgroundColor":{"id":82291536,"value":"#{banner.fullBackground.color}"},"published":{"id":82291537,"value":"1"},"conditions":{"id":82291538,"value":"[]"}}},{"id":3634146,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"html":{"id":82292681,"value":"

I am using assistive technology and I am unable to select a colour on the product page.<\/h2>

We are aware that the colour buttons on the product pages are labelled\/announced as \"button\" rather than their colour. If you are unable to select a colour due to this issue, please navigate back to the collection page and select the product colour first. We apologise for the poor experience this may cause, and we are working to fix this issue as soon as possible.<\/p>

How much money does Guide Dogs make from purchases on the Guide Dogs Teemill store?<\/h2>

The amount of money Guide Dogs receives for each purchase can be found on this page<\/u><\/a>. For each product, the amount shown as 'profit' is the amount of money Guide Dogs will receive as a royalty payment from Teemill.<\/p>

How do I buy something from the Guide Dogs Teemill store?<\/h2>

Browse the product range from the homepage or using the navigation menu at the top of the page. When you have found the product you would like to purchase, select the colour and size (if relevant) and click \u2018add to bag\u2019 on the product page. Click on \u2018view bag\u2019 or on the shopping bag icon in the top right of the screen to review your selection, or click \u2018checkout\u2019 to head directly to the checkout page. Enter your name, address and payment details on the checkout page and click \u2018pay\u2019. Carry out any authorisation steps required by your bank to complete your purchase.<\/p>

\u00a0For further assistance visit our help pages<\/u><\/a>.<\/p>

Can I buy items from the Guide Dogs Shop in the same order with Teemill items?<\/h2>

No, the Guide Dogs Shop, at www.guidedogsshop.com<\/a>, is completely separate from the Guide Dogs Teemill store. If you would like to order items from both websites, these orders need to be placed separately. Discounts and promotions on the Guide Dogs Shop are not valid on the Guide Dogs Teemill store.<\/p>

Do I have to pay for delivery when I order from the Guide Dogs Teemill store?<\/h2>

You can find out about delivery options on our delivery<\/u><\/a> page.<\/p>

How can I get help with my order?<\/h2>

Visit our help pages<\/a> for a comprehensive list of frequently asked questions and answers, or to complete the relevant contact form.<\/p>

How do I return my order or request a refund?<\/h2>

Your rights to a return, exchange or refund will vary depending on what you purchased and why you want to return it. Read more in the full Terms and Conditions of sale<\/u><\/a> and for further assistance visit our help pages<\/u><\/a>.<\/p>

How can I get in touch?<\/h2>

Visit our help pages<\/a> for a comprehensive list of frequently asked questions and our contact form.<\/p>

Can I buy a product as a gift for a friend\/loved one?<\/h2>

Absolutely! If you\u2019d like the product to be delivered to your friend\/loved one, you will need to select \u2018Send to a different address\u2019 after entering your billing address. You can add your recipient\u2019s address here.<\/p>

Do I have to be sponsoring a puppy to buy the Sponsor a Puppy designs?<\/h2>

No, the Sponsor a Puppy designs are available to everyone on the Guide Dogs Teemill Store. You can purchase any of the designs, regardless of which pup you\u2019re sponsoring or if you\u2019re not sponsoring a puppy at all.<\/p>

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